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Free Shipping and Easy Returns
Free Shipping and Easy Returns

ROAM Rooftop Tent Return Policy

ROAM Rooftop Tents Return Policy

Due to the package size, ROAM rooftop tents do not follow our standard return policy. These packages are delivered on pallets and can weigh up to 300 lbs so returns can get pricey.

Please reach out if you think the rooftop tent does not fit your application! We'd love to give you advice and ensure the product will suit your needs! 

If for some reason you still would like to initiate a return, the item must meet the following requirements:

  • It is in new, unused condition
  • Must still have the original box
  • Need to have been received less than 30 days prior to the return request

If your item fulfills these requirements, please reach out to with your order number, the reason for return, and photos confirming it's unused and in the original box.

Please note you, as the customer, will be responsible for the freight shipping cost and the 10% restocking fee our warehouse charges. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. The fees listed above will be deducted automatically from your return payment.

If items are returned with visual signs of use or wear, the return will not be accepted and no refund will be given.

Feel free to email us at with any questions.

Defective Products

If the product is damaged by the carrier or defective in another way, you must make note of it immediately when signing for delivery and send photos to the day of delivery.

Sturdy Camp will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns must be authorized by our customer service department before processing.

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.


If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs and restocking fee.